Privacy Policy

Last updated: October 22, 2026

Ene Otokwala Law Office ("we", "us", or "the firm") respects your privacy and is committed to protecting the personal information you share with us. This policy explains how we handle personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and our professional obligations to the Law Society of Ontario.

Information We Collect

We collect personal information that you choose to provide, including:

• Information submitted through our contact form: your first and last name, email address, telephone number, selected area of interest, and the details of your message.
• Information you provide when you contact us by phone or email or when you book a consultation.
• Basic technical data (such as IP address and browser type) that may be collected automatically by our hosting and embedded service providers.

How We Use Your Information

We use the information you provide to:

• Respond to your inquiry and arrange a consultation.
• Assess whether and how we may be able to assist you.
• Provide legal services where you become a client.
• Comply with our legal, regulatory, and professional obligations.

We do not sell your personal information, and we do not use it for purposes unrelated to those described above without your consent.

Disclosure of Information

We do not disclose your personal information to third parties except as necessary to provide our services, with your consent, or as required or permitted by law. Service providers that process information on our behalf, such as our website host, are required to protect it. Other services listed below, such as Google Maps, handle information under their own privacy policies.

Third-Party Services

This website relies on the following third-party service providers, each of which has its own privacy policy. These providers are based in the United States, so information they handle may be stored and processed outside Canada, where it may be accessible to courts, law enforcement, and national-security authorities under the laws of that jurisdiction.

• Netlify—website hosting and contact-form processing. Netlify receives technical details such as your IP address and browser type when you visit, stores the information you submit through our contact form, and screens submissions for spam.
• Calendly—online consultation scheduling. The booking calendar on our Contact page starts loading from Calendly automatically as you scroll toward it. From then on Calendly receives your IP address and browser details, may set cookies, and stores the details you enter if you book an appointment.
• Google Maps—office maps on our Contact page. A map loads from Google only when you select "Show map" (or automatically if JavaScript is turned off in your browser). "Get directions" links open Google Maps in a new tab.

Cookies

This website does not use analytics or advertising tools and does not set cookies of its own. The third-party services described above may set their own cookies under their own privacy policies when they load on our Contact page. You can block or delete cookies in your browser settings.

Data Storage, Retention & Security

We retain personal information only as long as necessary to fulfil the purposes for which it was collected and to meet our legal and professional obligations, after which it is securely deleted or anonymized. We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission over the Internet is completely secure, so please avoid sending highly sensitive details through the website contact form.

Your Rights

Subject to legal and professional limits, including solicitor-client and litigation privilege, you may request access to the personal information we hold about you, ask that it be corrected, or withdraw your consent to its use. To make a request, contact our Privacy Officer using the details below. We will respond to an access request no later than 30 days after we receive it, as PIPEDA requires; if the Act allows us more time, we will tell you within those 30 days how much longer we need and why.

If you have a concern about how we handle your personal information, please contact our Privacy Officer first. If you are not satisfied with our response, you have the right to file a complaint with the Office of the Privacy Commissioner of Canada at priv.gc.ca.

Changes to This Policy

We may update this policy from time to time. The "Last updated" date above reflects the most recent revision.

Contact

For privacy questions or requests, contact our Privacy Officer:

Attention: Privacy Officer
Ene Otokwala Law Office
Main Office: Suite 404, 1111 Finch Avenue West, North York, ON M3J 2E5
Branch Office: Erin Mills Town Centre, Unit E100A, Mississauga, ON L5M 4Z5
Phone: 416-821-2993
Email: info@eneotokwalalaw.ca